Certified Pre-Owned

How Are We Doing?

We hold everything we do at our Quality Auto Center locations to a high standard of customer service. Take a look at what past visitors have had to say about their experience working with us. If have recently paid a visit to one of our dealerships, head over to our contact information page to find out how to get in touch with us and let us know how we did. We are always happy to listen to feedback.

Customer Lobby
13 Reviews
5 out of 5 stars
Showing 4-star reviews / Show all reviews
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Jasmine Campbell 31 Jan 2020
This place was extremely helpful for me getting my first car. Amber was very responsive and quick to answer my questions. Russell then put me at ease when going over my monthly payments. I will return my business when the time comes!
4 rate
Google
John Omack 25 Dec 2019
This place is great. They were very upfront with everything and the cars are beautiful. I just bought a range rover evoque for my wife and she couldn't be happier. Only reason it wasn't five star was because they took a long time to get the paperwork done. Definitely recommend!!!!!
4 rate
Google
Richard Garcia 27 Feb 2019
February 27, 2019 Quality Auto Center did everything in their part to demonstrate their respect and quality service to their customer. I am glad I purchased my vehicle at Quality Auto Center. *** November 27, 2018 I received my license plate. Sam is an honorable person. *** It is November... 10, 2018 and I have not received my license plates. The temporary expired on 10/17/2018 and I was not offered a temp extension even after numerous request. I am paying for car insurance, and vehicle note without the ability to use the vehicle. Jimmy is still the best guy in the world, good person. **** Original Review Quality Auto Center is amazing! Jimmy is the best sales person ever! When I walked into the dealership and greeted Jimmy I knew that I found the right place without even looking at my future car. When I got the chance to see the inventory I was astonished. The inventory list is extraordinary and the condition of the vehicles superb. In addition Sam and Jimmy managed to get me an extraordinary deal and went above and beyond in meeting all of my needs. Show more
4 rate
Google
Mary York 20 Apr 2018
I’ve been a customer of Quality Auto Center, in Springfield, and back when they were in Linden, for years. Due to the staff and management, Sam, Jimmy, Lydia, Maria, treating me excellently each and every time I walk in through the door, I would never shop anywhere else. The dealership has a great... selection of cars and is always able to provide outstanding interest rates when I finance. Wonderful experiences, highly recommended! Show more
4 rate
Cars.com
Mary York 20 Apr 2018
I’ve been a customer of Quality Auto Center, in Springfield, and back when they were in Linden, for years. Due to the staff and management, Sam, Jimmy, Lydia, Maria, treating me excellently each and every time I walk in through the door, I would never shop anywhere else. The dealership has a great... selection of cars and is always able to provide outstanding interest rates when I finance. Wonderful experiences, highly recommended! Show more
4 rate
Google
Jason Robinson 07 Apr 2018
This was my first car purchase. I got to thank Jimmy for making it easy for me, and explaining everything, as we went along. I'm liking the Honda Accord I got, but, I didn't know it would take almost 90 minutes to finish.
4 rate
Cars.com
Jason Robinson 06 Apr 2018
This was my first car purchase, at a dealer. I got to thank Jimmy for making it easy for me, and explaining everything, as we went along. I'm liking the Honda Accord I got, but, I didn't know it would take almost 90 minutes to finish.
4 rate
Cars.com
Korie 29 Jan 2018
Overall experience at Quality Auto Center was great. Everyone was very welcoming and attentive! Sam Bashay was great allowing me to feel that I made the best possible purchase to suit all of my needs. Customer service was overall great and Andy was able to answer all of my questions and concerns!... I was able to leave with a great car at a great price!! Show more
4 rate
Cars.com
Lisa Czajko 19 Nov 2017
Juan in finance was absolutely wonderful. He truly went above and beyond to make sure things went smooth and that we had a great experience. We live 2 hours from the dealership and Juan had the car delivered to the Ramsey location so we didnt have so far to travel. He is definitely an asset to thi...s company. Show more
4 rate
Google
Kirvan Blue 17 Apr 2015
Really enjoyed everyone at the dealership, especially the Loan Officer, Receptionist was a pure "jewel" and salesperson was wonderful!!!! I bought an extended warranty which I used right away and the company did not have my files, but Quality Auto stepped up to the plate and sent me a personal check... for the repairs which the warranty company resolved the issue. Also, they were always reachable with any questions of other issues that I had when I called them. The only issue that I had with them, was the vehicle that I was sold had 4 different types of tires on it? So, the car did not drive smoothly, and I had to buy all brand new tires from BMW for the M3 I purchased from them. So, please make sure you check the tires when purchasing a used vehicle, which I learned from experience!!! Show more
4 rate
Cars.com
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