Certified Pre-Owned

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How Are We Doing?

We hold everything we do at our Quality Auto Center locations to a high standard of customer service. Take a look at what past visitors have had to say about their experience working with us. If have recently paid a visit to one of our dealerships, head over to our contact information page to find out how to get in touch with us and let us know how we did. We are always happy to listen to feedback.

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511 Reviews
5 out of 5 stars
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498
4 star
13
3 star
0
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Dwight B 16 May 2018
Very friendly car sales men when compared to most of the dealers on route 22. They got some amazing cars too. I wasn't disappointed and bought a Range Rover from there. It's a great car and pulls through like a beast amidst traffic and gives a great view.
5 rate
Cars.com
Mary York 20 Apr 2018
I’ve been a customer of Quality Auto Center, in Springfield, and back when they were in Linden, for years. Due to the staff and management, Sam, Jimmy, Lydia, Maria, treating me excellently each and every time I walk in through the door, I would never shop anywhere else. The dealership has a great... selection of cars and is always able to provide outstanding interest rates when I finance. Wonderful experiences, highly recommended! Show more
4 rate
Cars.com
Mary York 20 Apr 2018
I’ve been a customer of Quality Auto Center, in Springfield, and back when they were in Linden, for years. Due to the staff and management, Sam, Jimmy, Lydia, Maria, treating me excellently each and every time I walk in through the door, I would never shop anywhere else. The dealership has a great... selection of cars and is always able to provide outstanding interest rates when I finance. Wonderful experiences, highly recommended! Show more
4 rate
Google
Sabrina Malin 18 Apr 2018
Quality auto center is excellent and very accommodating when it comes to their customer service. Andy did a great job and got me into the exact car I was interested in. Maria took care of my vehicle registration and plates and called me when they were ready so I didn’t have to worry about any of t...hat. Marilyn at service is phonominal! She is so helpful with anything I needed or any issue I had she is so personable and friendly. she takes great care of me! She went above and beyond for me. She even went as far as helping me get information on an extended warranty that didn’t benefit her In any way. She’s amazing! Lewis the mechanic did everything I asked and repaired/replaced anything that needed to be done (small things such as the cup holder and glove box). Needless to say I am definitely satisfied with my purchase and the customer service I received and continue to receive anytime I walk into this dealership! Show more
5 rate
Google
Jason Robinson 07 Apr 2018
This was my first car purchase. I got to thank Jimmy for making it easy for me, and explaining everything, as we went along. I'm liking the Honda Accord I got, but, I didn't know it would take almost 90 minutes to finish.
4 rate
Cars.com
Jason Robinson 06 Apr 2018
This was my first car purchase, at a dealer. I got to thank Jimmy for making it easy for me, and explaining everything, as we went along. I'm liking the Honda Accord I got, but, I didn't know it would take almost 90 minutes to finish.
4 rate
Cars.com
Heather Lieberman 04 Apr 2018
I had the best experience here at Quality Auto Center. After my car of 10 years finally gave out, I bought a beautiful 2014 Honda Accord. Before I came in, I spoke with Cassandra, who was extremely helpful and friendly. Then I was fortunate enough to have Jimmy Diaz, as my salesperson. He knew t...hat I was working with a tight budget, and didn't have the best of credit, or a big down payment. Jimmy took me into the lot and showed me several cars that fight my budget and reviewed each car in detail with me, so I could understand. After careful consideration, I went with the Honda Accord. I highly recommend this dealership, and Jimmy, to anyone looking for a good used car. Show more
5 rate
Cars.com
Heather Lieberman 04 Apr 2018
I had the best experience here at Quality Auto Center. After my car of 10 years finally gave out, I bought a beautiful 2014 Honda Accord. Before I came in, I spoke with Cassandra, who was extremely helpful and friendly. Then I was fortunate enough to have Jimmy Diaz, as my salesperson. He knew t...hat I was working with a tight budget, and didn't have the best of credit, or a big down payment. Jimmy took me into the lot and showed me several cars that fight my budget and reviewed each car in detail with me, so I could understand. After careful consideration, I went with the Honda Accord. I highly recommend this dealership, and Jimmy, to anyone looking for a good used car. Show more
5 rate
Google
Sara J 03 Apr 2018
My experience at Quality Auto Center, in Springfield, was wonderful, especially working with Jimmy Diaz. After some pretty bad experiences, at other dealerships on Route 22, I found the best customer service and deals at Quality Auto Center. Jimmy was a god sent. He was professional, knowledgeable,... and TRUSTWORTHY!!!! I left Quality Auto Center with my new 2015 Mercedes-Benz C300 for significantly less than what others on Route 22 were offering. Thank You!!!!!! Show more
5 rate
Cars.com
Al Sherman 03 Apr 2018
Quality Auto Center, in Springfield is top notch! Andy went above and beyond to make sure I purchased the car I was most comfortable with. He gave me suggestions and his advice, also he is not pushy what-so-ever. This is my 2nd car purchase from Quality Auto Center and both cars I bought from Andy. ... You will not get BS speech... Good team including Stephanie (on the phone), Juan (manager), and Sam (finance) Show more
5 rate
Google
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(888) 298-9022
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(973) 564-0112
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14.65% Fair 680-719
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